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APL Logistics Vietnam Company Limited

[HCM] Team Leader Customer Service Representative (Shipment Planning/ Cargo Planning)

APL Logistics Vietnam Company Limited
Ngày cập nhật: 08/10/2021

Thông Tin Tuyển Dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
  • CLB thể thao

Mô tả Công việc

  • Execute established processes and audit measures to support and meet customers’ requirements at agreed level.
  • Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
  • Problem Resolution – ensure issues are tackled immediately and escalate to customer service supervisor/manager when there are potential costs impact and service issues.
  • Review and propose processes which will help to achieve cost savings and ensure profitability
  • Monitor established processes and audit measures to support and meet customers’ requirements at agreed level.
  • Monitor and guide CSR and Senior CSR to comply with customers’ and vendors’ requirements
  • Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
  • Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
  • Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
  • Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
  • Oversee and maintain team reports, ensure required reports / data are provided in timely and accurate manner.
  • Support CSS in managing carriers, forwarders, other service providers to ensure compliance to customers’ requirements.
  • Plan, schedule, coordinate and set priorities work for the team, ensure proper assignment and adequate manning of facilities.
  • Assist CSS in training CSR and senior CSR to meet the demands of customers in a professional manner.
  • Assist CSS to coordinate and manage customer service representatives when necessary
  • Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.

Yêu Cầu Công Việc

  • University Degree
  • Minimum 4 years working experience in the logistics environment or related industry.
  • Knowledge and experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
  • Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
  • Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
  • Good analytical problem solving
  • Strong spoken and written communication skills
  • Team player with the ability to work independently under pressure and within deadlines.
  • Knowledge of Vietnam Landscapes is an advantage.
  • Strong / Potential Leadership, self motivate and motivating others

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

APL Logistics Vietnam Company Limited

www.apllogistics.com
APL Logistics is the go-to global supply chain specialist for companies in the Automotive, Consumer, Industrials and Retail sectors.  In Vietnam, APL...Chi tiết

[HCM] Team Leader Customer Service Representative (Shipment Planning/ Cargo Planning)

APL Logistics Vietnam Company Limited

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Giới thiệu về công ty

APL Logistics Vietnam Company Limited

Thông Tin Tuyển Dụng

[HCM] Team Leader Customer Service Representative (Shipment Planning/ Cargo Planning)

Địa điểm

Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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