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[HCM] Team Leader Customer Service Representative (Shipment Planning/ Cargo Planning)

APL Logistics Vietnam Company Limited

Ngày cập nhật: 08/10/2021

Thông Tin Tuyển Dụng

Nơi làm việc: Hồ Chí Minh

Cấp bậc: Trưởng nhóm / Giám sát
Kinh nghiệm: 4 - 5 Năm

Lương: Cạnh tranh
Ngành nghề: Vận chuyển / Giao nhận / Kho vận, Hàng hải, Xuất nhập khẩu

Hết hạn nộp: 06/11/2021

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao

Mô tả Công việc

Execute established processes and audit measures to support and meet customers’ requirements at agreed level.
Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
Problem Resolution – ensure issues are tackled immediately and escalate to customer service supervisor/manager when there are potential costs impact and service issues.
Review and propose processes which will help to achieve cost savings and ensure profitability
Monitor established processes and audit measures to support and meet customers’ requirements at agreed level.
Monitor and guide CSR and Senior CSR to comply with customers’ and vendors’ requirements
Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
Oversee and maintain team reports, ensure required reports / data are provided in timely and accurate manner.
Support CSS in managing carriers, forwarders, other service providers to ensure compliance to customers’ requirements.
Plan, schedule, coordinate and set priorities work for the team, ensure proper assignment and adequate manning of facilities.
Assist CSS in training CSR and senior CSR to meet the demands of customers in a professional manner.
Assist CSS to coordinate and manage customer service representatives when necessary
Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.

Yêu Cầu Công Việc

University Degree
Minimum 4 years working experience in the logistics environment or related industry.
Knowledge and experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
Good analytical problem solving
Strong spoken and written communication skills
Team player with the ability to work independently under pressure and within deadlines.
Knowledge of Vietnam Landscapes is an advantage.
Strong / Potential Leadership, self motivate and motivating others

Thông tin khác

Bằng cấp: Đại học
Độ tuổi: Không giới hạn tuổi
Hình thức: Nhân viên chính thức

Giới thiệu về công ty

APL Logistics Vietnam Company Limited 285 Cach Mang Thang Tam, Ward 12, District 10 Người liên hệ: HR Department

www.apllogistics.com

APL Logistics is the go-to global supply chain specialist for companies in the Automotive, Consumer, Industrials and Retail sectors. In Vietnam, APL...Chi tiết

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Job tags / Kỹ năng: Customer service representative Operation Teamleader Export Import Specialist Export Import Assistant